Secret Guest

Επίσκεψη στο κατάλυμα με τη μορφή του πελάτη, χωρίς προειδοποίηση του προσωπικού ώστε να διαπιστωθεί η σωστή λειτουργία της επιχείρησης.

Εδώ, αξιολογούμε τον τρόπο επικοινωνίας της επιχείρησης με τον πελάτη σε όλα τα στάδια της πώλησης και ανάλογα εντοπίζουμε προβληματικές συμπεριφορές ή θετικά δείγματα συνεργατών και λειτουργίας της επιχείρησης.

Στη συνέχεια, δίνουμε κατευθύνσεις για την βελτίωση της εμπειρίας του πελάτη (guestexperience) ώστε να επιτύχουμε αύξηση των θετικών σχολίων και κριτικών.
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Για τη φωτογραφία ευχαριστούμε το κατάλυμα Esperos Suites and villas στο Πήλιο.

Consulting
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Success

Επικοινώνησε μαζί μου












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    Always delivering positive change

    We’ve built a company that values our employees, empowers them to do great work, and allows them to find balance in the office and in life. Our people are our greatest asset and we take the hiring process seriously by starting with our core values.
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    Changing your perception

    Together, we can help you build capabilities to deliver strategies and initiatives in an agile, rapid and value-driven manner.
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    Ad Astra’s team consulting proved to be the tune up we needed to improve our campaign results and on our turnover.
    Brenda McIntyre
    Majestic Vista LLC
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    Ad Astra brings tremendous value to my company. We have generated more leads in the last 45 days than the last 2 years.
    Takashi Nakagawa
    Lease & Plan Experts
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    I’m thrilled with the end result, the project went live in time for a series of important meetings in the nation’s capital.
    Brigitte Mills
    Motivated LLC
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    Ad Astra’s team consulting proved to be the tune up we needed to improve our campaign results, and it really shows on our turnover.
    Brenda McIntyre
    Majestic Vista LLC

    Not only do these blocks serve as our model for consulting, but they’ve created a culture that values team unity and collaboration. We enjoy working together, alongside you, to create solutions for your business. We didn’t start in a conference room. Instead, we started on a couch.

    • Commit to Delivery Excelence
    • Embrace Integrity And Openess
    • Practice Responsible Stewardship
    • Invest In An Exceptional Culture
    • Strive To Innovate
    ΠΑΝΩ